TERMS & CONDITIONS
Terms & Conditions
WE RESPECT YOUR TIME. PLEASE RESPECT OURS.
APPOINTMENT LATE FEES (new policy effective September 1, 2022): Appointment reschedules must occur within 48 hours. Reschedules
outside of this time frame will be charged an assessment fee of $35. No-call/no-show will result in the Partial to full charge for the booked service.
A credit card must be entered to book an appointment.
Please arrive 10 minutes early to fill out in-take forms if they are required for your particular treatment, (such as Advanced Aesthetics, Energetic Healing, Custom Facials, Acupuncture Treatment). If you are a new client with us, we will always need you to fill out a Client Consent Form which is available online. Alternatively, you may complete the forms we’ve emailed to you in advance and bring them with you. Either option prevents paperwork from cutting into your pampering time with us.
We highly recommend that you schedule your appointments 4-6 weeks in advance to ensure that your preferred time and treatment or service is available
Guests under 18 need to be accompanied by a responsible adult.
Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Intake forms must be updated with current contact and wellness information.
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.
CONTESTS, PROMOTIONS & SPECIAL PRICING
Special pricing or promotions cannot be combined unless otherwise stated.
One coupon or discounted pricing per visit.
Special pricing, promotions or discounts cannot be transferred unless otherwise agreed upon with Alexandra Healing Spa Management.
Special pricing is valid for 30 days unless otherwise stated or agreed upon with Alexandra Healing Spa Management.
Minors under the age of 18 cannot claim/redeem or use special pricing without the verbal or written consent of their parent or legal guardian.
Minors under the age of 18 cannot participate in a special promotion or contest without the verbal or written consent of their parent or legal guardian.
Alexandra Healing Spa gift certificates are non-refundable and good for spa services only. Our gift certificates are valid for two years. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Clients using third-party gift certificates are not eligible to receive specials and highlighted offers. Alexandra Healing spa s not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.
Services and/or goods purchased at promotional/special pricing must be used within 90 days or it returns to standard pricing unless otherwise agreed upon with Alexandra Healing Spa Management.
Gratuity is not included in the price of service or spa packages, customary tipping runs 15%-20% at your discretion. You may tip the treatment specialist in the room or upon check out at the front desk with cash, check, or credit card. With spa party packages three or more a 20% gratuity will be added to the final bill.
We accept cash, apple pay, debit cards, personal checks, Visa, MasterCard, American Express and Discover – with proper identification. We do check $100 bills.
We accept checks, however, a $30 fee along with any additional charges that we may incur, will be assessed for any returned checks or other forms of payment.
RETURNS & REFUNDS
All sales are final. We do not refund or offer exchanges or transfers on packages or gift certificates. Product purchases can be exchanged within 30 days of the date of purchase, if accompanied by the original receipt, for the amount of the purchase price and unused. Herbal remedies are final sale only.
No responsibility can be accepted by the spa for the safety of money or valuables of any kind brought to the spa. If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The spa will not be liable, under any circumstances whatsoever, for damage, injury, or consequential loss, however, caused, to our clients.
Prices for services and products are subject to change on our website and menus without advance notice.
RIGHTS OF REFUSAL
Alexandra Healing Spa reserves the right to refuse service to any client for any reason. What we consider to be inappropriate conduct or language during a service will result in immediate termination of the service.
With respect to all communications, you make to Alexandra Healing Spa or its affiliates, including but not limited to feedback, questions, comments, or suggestions sent to our Web Site shall be and remain the exclusive property of the brand. We will, therefore, be entitled to use, reproduce, disclose, publish, and distribute any material you submit for any purpose whatsoever, without restriction and without compensation to you.
This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site.
The content contained in such restricted areas is confidential and is provided to you for your personal use only.
We reserve the right to prohibit the use of such access codes on your behalf by third parties where we determine that such use interferes with our site’s operation or results in commercial benefits for other entities to our detriment.
You agree that you will not use any device, software, or other instrumentality to interfere or attempt to interfere with the proper working of our site.
This website and all content available on this website are provided without warranties of any kind, either express or implied.
You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that Alexandra Healing Spa shall not be liable for any damages of any kind related to your use of this Web Site.
By using this Site, you agree to Alexandra Healing Spa’s terms and conditions.
Alexandra Healing Spa reserves the right to update or modify these Terms and Conditions at any time without prior notice.
For this reason, we encourage you to review these Terms and Conditions whenever you seek services from us or use our website.